FAQ

Frequently Asked Questions (FAQ)

1️⃣ How do I place an order at Venatino?

Shopping with us is quick and secure:

  1. Choose your product and click "Buy Now".

  2. Enter your shipping details.

  3. Select your payment method.

  4. Complete your purchase and wait for the confirmation email.

2️⃣ What payment methods do you accept?

We accept:

💳 Credit Cards (Visa, MasterCard, American Express, etc.) – with installment options available.
💰 Pix (Instant payment, available in Brazil – may include discounts during certain promotions).

3️⃣ Can I pay in installments?

Yes! We offer installment options of up to 12 monthly payments with interest, depending on the order value and ongoing promotions.

4️⃣ What’s the delivery time?

Delivery times depend on your region and the shipping method selected. On average:

  • Major cities: 5 to 10 business days

  • Other areas: 7 to 15 business days

You’ll see the exact timeframe during checkout after entering your ZIP code.

5️⃣ How can I track my order?

Once your payment is confirmed and your order is shipped, you’ll receive a tracking code by email.
You can follow your delivery status directly through the carrier's website.

6️⃣ How do returns or exchanges work?

You can request a return or exchange within 7 calendar days of receiving your order, in line with our Returns & Exchanges Policy.
The first exchange is free.

7️⃣ Do the products come with a warranty?

Yes! We stand by the quality of our products. If you experience a manufacturing defect, you may request an exchange within the legal period.

8️⃣ Is it safe to shop on Venatino?

Absolutely. Our website is protected by SSL encryption, ensuring your personal data and payments are secure.
We partner with top-tier payment platforms for total protection.

9️⃣ I have other questions. How can I reach you?

Contact our team through:

📱 WhatsApp: +55 (31) 9 8240-4948
📧 Email: contato@venatino.com.br
Or visit our Contact Us page.

🛒 How to Shop at Venatino

Choose Your Product:
Visit our store, select your preferred model and quantity, then click “Buy Now”.

Enter Your Information:
Provide accurate shipping details and your personal info.

Select a Payment Method:
Choose between credit card or Pix.

Complete Your Purchase:
Review your order and confirm the payment.

Confirmation & Shipping:
You’ll receive a confirmation email and, once shipped, a tracking code.

Receive your product in comfort and style!

🧾 Company Information

Store Name: Venatino
Business Name: Neomarket LTDA
CNPJ (Brazil): 43.643.574/0001-90
Address: 930 E Sample Rd, Pompano Beach, FL 33064, United States
Email: contato@venatino.com.br
WhatsApp / Phone: +55 (31) 9 8240-4948
Support Hours: Monday to Friday, 9 AM – 6 PM (ET)